To whom it may concern:

"I just wanted to let you know what a great job Jeremy and Derek did during the horrendous rainstorms we had about a month ago. Our sump pump decided it would be a good day to stop working and we had water pouring into our finished basement, these two young men got there an hour and a half earlier than promised and fixed the problem within just a short period of time. Not only did they replace the old sump pump but they took the time to explain to me about the quality and options of sump pumps I had. I actually understood what was being done down there for the first time. I can't say enough about how courteous and caring they seemed during the disaster we were having.

In addition, yesterday you sent a young man out (I apologize I did not get his name) to look over the back-up sump situation, he offered us a couple of different solutions, taking the time to speak to me on the phone while I was at work.

If (or when) we having plumbing problems in the future your company will be the first we contact.

Thank you for your time,
Elizabeth C. Stewart - Wayne IL

“I would like to express my complete satisfaction with Jeremy, your plumber. He is a very professional and pleasant person. Whenever I would need a plumber, I will definitely call your company and I will also recommend your company to other people.”

Thank you very much,
Rudy Vrchota - Downers Grove IL

“We are especially pleased with the two that have come to our house for service, first, Joel and then Jeremy. Both were gentlemen, professionals, empathetic to our situation, knowledgeable to the problem, thorough and quick to remedy the problems.” “Thank You! We won’t hesitate to call again if we have a problem!”

Sue Xander - West Chicago IL

“I wanted to take a moment to thank Jeremy, Joel and Corey for the fine work they did in that nasty crawl space at my house in Glen Ellyn. It’s so nice to have hot water running throughout the entire house now.” “For your expertise, I say “Thank You”. Rest assured that you will remain at the top of my referral list if anyone should ask for a plumber.”

Tim Drechsel - Glen Ellyn IL

“I am a real estate investor and own multiple properties. I have used Old World plumbing for several years and they have now become my exclusive vendor for personal and professional plumbing needs. They have proven themselves to be fairly and consistently priced. They have backed their work fully, and operated with the utmost integrity. I give them my highest recommendation.”

David Zinn - Carol Stream IL

"My family and I have been very pleased with the service, attention to detail, consideration, and advice provided by the team at Old World Plumbing. We have used them on five different occasions. Each time they performed in a timely, neat and professional manner."

Bryant Taylor - Warrenville, IL

"As a business owner myself, I understand great service at a fair price. After having several issues with a less than 5 year old house, I was not ready to pay for plumbing service. When I found out that the problem was a cheap garbage disposal that was sending too much junk down my pipes I was none too happy. Your rodding and replacing the disposal was necessary and I was impressed with how fast you did it and how clean you kept the kitchen. But it was the recommendation of the enzyme treatment that told me you are not here just to sell me services but really cared about my home and how I could prevent this in the future. I recommend you to everyone I know because I was treated fair and with respect!"

Thanks much,
Brian Basilico - Aurora, IL

“I just wanted to say how very impressed I was with Chris.  He was friendly and very professional.  He was very patient with all of my questions and concerns about what was going on in my home with the plumbing problem I was having.  I will definitely pass your company name on to anyone that needs this type of service.  Thank you so much again... you have a wonderful team working with you.”

Lisa Wetzel - St. Charles, IL

"My wife and I live in Georgia but own a rental house in Aurora. On the day that our tenants performed their final walk through, they were surprised to find water gushing out of the refrigerator. It had obviously been leaking from the water filter for a couple of days because the main level flooring was ruined and the basement had more than an inch of water.

Jeremy Shouse and his crew at OWP responded to my cry for help and had a service technician at the house in just about an hour. Their quick response and accurate assessment saved me and my insurance company
thousands of dollars in additional repairs. They referred me to a reputable cleanup crew and they were networked with other contractors to help me get emergency taken care of quickly allowing our tenants to move in on their scheduled date.

Jeremy, you guys are literally a God-send. Thanks so much."

Gene & Paula Duckett - Lawrenceville, GA.

Derek, Jeremy, Paul and the rest of the Old World Plumbing staff,

"I just wanted to say thank you again for the professional job you all did on my home. I truly appreciate all of your hard work!

This experience was a bit of a challenge for us but you were patient and understanding throughout the entire process. I am thrilled that I found such knowledgeable and conscientious people to get this job done for us."

Thanks Again!
Pat Kolodziej -South Elgin, IL

Derek, Paul, and Mindy,

"Thank you so much for going above and beyond the call of duty assisting with the plumbing “tragedies” at my rental property in Winfield. I feel like you were on my team and once again, it’s great to be associated with you!
You took care of me at a time when, in fact, time was truly of the essence. You definitely helped me finalize the sale of that property. Without your extraordinary service and professionalism, I hate to think what the result might have been.

I can only say a heartfelt thank you for al that you, and your staff, have done for me.
If I can every be of assistance to you in any way, please never hesitate calling!"

Best Regards,
Elite Mortgage Group, Inc. - Wheaton, IL

"I received your company’s name by referral from Jeff Malas of Spectrum Restoration. My intention was to call and schedule a consultation to see if my sump pump & back up pump were adequate for the amount of water we have coming in. (We live across from a pond and the house is built into a water table. The water stops 7” from the basement floor. Our sump pump runs 24/7. ) However, my plans fell through.

On Friday, April 25th, I went down to the basement and heard something “not-quite-right” with the sump pump. I checked, and it was stuck in the “on” mode. This was not so much a problem, as we always have water coming in, and it wasn’t sucking air, yet. However, I know it was close to a burnout, and with storms coming, I did not want a failure. At 5:15pm, I called the plumber who installed our sump pump. He does not have after-hour’s service. It was then that I remembered the referral from Jeff and called your number.

At first, the gentleman on the phone tried to walk me through a couple of things, but the pumped stayed stuck. He said he would send someone over. It just so happened that Paul was on his way home when he got the call to come and check out everything. He turned his car around and came straight to my house. Paul was very courteous. He examined the situation, showed me what had happened, and told me what needed to be done. We had to replace the pump. He showed me the options and then made a recommendation. He explained why he chose the product he did, and did not force a decision to a more expensive item. He then looked at our back-up pump and explained that it was not adequate for the amount of water we had coming in. We knew that, and although it had worked for several years prior, we knew its usefulness was coming to an end. Paul again, explained all of our options and made a suggestion. We went with his choice. He added another pipe, so the water from the back-up pump would go to a different place than the primary pump water. It was added safety feature. He stayed for over three hours.

We were very pleased with the quality of products and service offered by your company and technician. In an emergency, there is plenty of room to take advantage of someone. However, your company did not do that, and the explanations and time that Paul took with my husband and me was greatly appreciated.
I thank you again for your service and will pass the referral forward. "

Sincerely,
Kristen Beth Offenbecher - North Aurora, IL